New Artboard causing crash

Oct 18, 2017

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Anyone experiencing this after the update today? Using the New Artboard button crashes every time for me. Old documents. New documents. Every. Single. Time.

Update to our latest build to have this fix.

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New Artboard causing crash

Oct 18, 2017

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Anyone experiencing this after the update today? Using the New Artboard button crashes every time for me. Old documents. New documents. Every. Single. Time.

Update to our latest build to have this fix.

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Oct 18, 2017 0
Adobe Employee ,
Oct 19, 2017

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not heard from anyone else. please share the crash log or contact support.

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Oct 19, 2017 1
Jan 25, 2018

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Since the last update, I am facing the same problem and it is frustrating. As soon as I click on the New Artboard button, it freezes and I have to force quit the program then I either loose the project that i work on or it saves as recovered file. However, if it saves the file as recovered and if I clicked on the New Artboard button by accidently, I loose the file.

I have to use the Artboard Tool all the time and it takes too much time if I have overlapping things and have to add so many artboards...

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Jan 25, 2018 0
Oct 31, 2017

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I have exactly the same issue but this has only started this morning. I ran a Clean my Mac yesterday BUT that doesn't usually affect anything on this iMac ... ever. I must admit I haven't done anything about it YET but I'll be looking at a few things so will keep you posted... SODS law, on a crazy busy day too!

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Oct 31, 2017 0
Adobe Employee ,
Oct 31, 2017

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By any did you created/rearranged artboards with 0 spacing between artboards? You can try duplicating artboards.

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Oct 31, 2017 1
Nov 01, 2017

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same issue over here still - duplicating artboards does work though.

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Nov 01, 2017 0
Mar 28, 2019

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It was the 0 spacing causing the crash! all good now.

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Mar 28, 2019 0
Nov 06, 2017

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I've discovered this issue today. Every time I click on 'Add Artboard', Illustrator freezes. I can create a number of layouts on the 'New Document' window, but I can't add layouts once it's open without freezing. Seems to be a few bugs across the latest CC suite update.

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Nov 06, 2017 0
Adobe Employee ,
Nov 10, 2017

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Did you rearrange or created new document with 0 spacing between artboards?

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Nov 10, 2017 0
Nov 13, 2017

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I have a user experiencing this issue since updating to Illustrator 2018 this morning.

Mac OS 10.11. 6 on a MacBook Pro 13 Inch Retina. It happens with brand new documents after a restart.

The application doesn't crash and exit, but Illustrator CPU usage goes to 100% immediately after, with a beach ball icon until we get bored after a few minutes and Force Quit.

Duplicating an existing Artboard works OK, though.

She says she does have some Artboards with 0 spacing between them. You have asked the question more than once. Is it a recommendation to do so, or not to do so?

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Nov 13, 2017 0
Adobe Employee ,
Nov 13, 2017

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I would not recommend you to have 0 spacing artboard as of now if that is possible in your workflow. This initiates the issue.

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Nov 13, 2017 0
Nov 14, 2017

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Is there a way to set that as a permanent preference -having space between- in Illustrator so you don't have to manually do that every time?

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Nov 14, 2017 0
Jan 16, 2018

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I am having the same issue and do have 0 spacing between artboards, but that is necessary as I am creating printable PDF's that have to be taped together (sewing patterns).  This was not an issue for me in the past.  Is there some sort of work around?

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Jan 16, 2018 0
Nov 08, 2017

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I am having the same issue! Illustrator freezes when I try to create a new artboard. This is very frustrating and is killing my productivity.

I hope they fix this fast!

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Nov 08, 2017 1
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