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new document window not showing presets

Community Beginner ,
Sep 09, 2020

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in the latest version (24.3) when i press new document, the window where i can choose between print, web, mobile a.s.o only showing some presets from adobe stock and not actual presets. its very annoying to get advertising instead of a working interface. how can i change that back to normal?

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Did you reset the preferences when updating?

When was the last computer restart?

 

Please try and reset the prefs by renaming the folder to see if it helps: https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

Next time please embed the screenshot in your post, sopeople don't have to take the extra steps to download it, open it and delete the download.

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new document window not showing presets

Community Beginner ,
Sep 09, 2020

Copy link to clipboard

Copied

in the latest version (24.3) when i press new document, the window where i can choose between print, web, mobile a.s.o only showing some presets from adobe stock and not actual presets. its very annoying to get advertising instead of a working interface. how can i change that back to normal?

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Did you reset the preferences when updating?

When was the last computer restart?

 

Please try and reset the prefs by renaming the folder to see if it helps: https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

Next time please embed the screenshot in your post, sopeople don't have to take the extra steps to download it, open it and delete the download.

TOPICS
Bug, How to

Views

33

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 09, 2020 0
Adobe Community Professional ,
Sep 09, 2020

Copy link to clipboard

Copied

Did you reset the preferences when updating?

When was the last computer restart?

 

Please try and reset the prefs by renaming the folder to see if it helps: https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

Next time please embed the screenshot in your post, sopeople don't have to take the extra steps to download it, open it and delete the download.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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