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New file creation not working...... %CCX_FNFT_DIALOG_NAME

New Here ,
Mar 21, 2018

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Aftar reinstalling Adobe Illustrator CC 2018, I cant create new file,

when I'm creating a new file the blank dialog box appears with header  %CCX_FNFT_DIALOG_NAME

I saw a post where they suggest me to use the

"Legacy  'New file' Interface" from edit>preferences>general

its solved the new file creation problem

but i want the main window of Creating new file option where resent files shows up,

i need those dialog box of new file instead of legacy new file

Had the same problem.  Not an issue with your OS or your Machine. 

 

Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEP

 

Cut the CEP folder and paste on desktop.  Worked for me.  

 

I then deleted the folder and all was well.

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New file creation not working...... %CCX_FNFT_DIALOG_NAME

New Here ,
Mar 21, 2018

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Aftar reinstalling Adobe Illustrator CC 2018, I cant create new file,

when I'm creating a new file the blank dialog box appears with header  %CCX_FNFT_DIALOG_NAME

I saw a post where they suggest me to use the

"Legacy  'New file' Interface" from edit>preferences>general

its solved the new file creation problem

but i want the main window of Creating new file option where resent files shows up,

i need those dialog box of new file instead of legacy new file

Had the same problem.  Not an issue with your OS or your Machine. 

 

Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEP

 

Cut the CEP folder and paste on desktop.  Worked for me.  

 

I then deleted the folder and all was well.

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Adobe Community Professional ,
Mar 21, 2018

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What happens if you do both?

In Preferences check:

Show the Start Workspace When No Documents Are Open

and

Use Legacy "File New" Interface

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Adobe Employee ,
Mar 22, 2018

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Hi azmir.murad,

Kindly follow the troubleshooting steps as mentioned below to resolve the issue:

         https://www.adobe.com/creativecloud/desktop-app.html

  • Install the creative cloud desktop app and sign in.
  • Try launching the application E.g. InDesign, Illustrator & Photoshop and check if the issue is resolved.

Regards,

Om

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New Here ,
Mar 22, 2018

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not working

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Adobe Employee ,
Mar 22, 2018

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Thanks for the confirmation. What's the exact OS version running in your machine? If you are using a Windows machine, do share the graphics card details. In case of Intel graphics card, you can try to disable the GPU performance in the preferences and check.

Do share your findings.

Regards,

Om

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New Here ,
Mar 22, 2018

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Windows 10 home 64bit

graphics card intel 620

it was good when I'm using it 3day ago..

but suddenly its gone wrong when I reinstall it..

I tried disabling gpu performance. still not okay sir..

Now using legacy new file option.

but I want the previous window of new file back.

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New Here ,
May 05, 2020

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I have the same problem. After I reinstalled my pc the home icon is greyed out and I can't open the previous window of new files. Very annoying.

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Adobe Employee ,
May 21, 2020

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Hi there,

Sorry to hear about this issue. I would like to know if the steps suggested by  @ArlingtonFrogFace by worked for you, or the issue still persists.
Kindly update the discussion if you still need assistance with it.

Thanks,
Srishti

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New Here ,
Apr 16, 2018

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Hey ohmnath, thx!

That solved my problem with "%CCX_FNFT_DIALOG_NAME" and missing "Start" workspace.


This is my laptop configuration for any case:

Adobe Photoshop Version: 19.1.3 20180323.r.293 2018/03/23: 1163761  x64

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

Video card: NVIDIA GeForce GTX 1050

Processor: Intel core i7, 7th Gen

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Community Beginner ,
May 15, 2020

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Had the same problem.  Not an issue with your OS or your Machine. 

 

Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEP

 

Cut the CEP folder and paste on desktop.  Worked for me.  

 

I then deleted the folder and all was well.

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