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New file..

New Here ,
Jun 22, 2020

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70% of the time now, every time I want to open or create a new file, I get a flashing light on my screen (like when we do screenshots) then the Create New and Open buttons stop working, I click on them and nothing happens. The whole program freezes up. I do restart my computer several times and still don't work. I have uninstalled the software twice. Please advise. Thank you.

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Bug, Performance

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New file..

New Here ,
Jun 22, 2020

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70% of the time now, every time I want to open or create a new file, I get a flashing light on my screen (like when we do screenshots) then the Create New and Open buttons stop working, I click on them and nothing happens. The whole program freezes up. I do restart my computer several times and still don't work. I have uninstalled the software twice. Please advise. Thank you.

TOPICS
Bug, Performance

Views

30

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 22, 2020 0
Adobe Community Professional ,
Jun 22, 2020

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Double check to see that you have a printer installed (even if it's just a pdf printer driver). 

 

https://community.adobe.com/t5/illustrator/crash-report-on-illustrator/m-p/11197702?page=1#M180544

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