New MacBook Pro 16" keeps unexpectedly quit the newest Illustrator

New Here ,
Jun 18, 2020 Jun 18, 2020

Copy link to clipboard

Copied

Illustrator keeps crashing every 10 mins. Any solution to fix it? Thanks.

Computer system: Mac OS Catalina 10.15.5

 

TOPICS
Bug

Views

109

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Jun 19, 2020 Jun 19, 2020
Please contact Customer Care. There seem to be a lot of issues around that machine which they have problems to replicate.  https://helpx.adobe.com/contact.html

Likes

translate

Translate

Translate
Adobe Community Professional ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

This is version 24.2?

Did you alos have the previous version and did it crash?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

Yes, 24.2 and also last version has the same problem too.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

Please contact Customer Care. There seem to be a lot of issues around that machine which they have problems to replicate.

 https://helpx.adobe.com/contact.html

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 07, 2020 Sep 07, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines