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New MacBook Pro 16" keeps unexpectedly quit the newest Illustrator

New Here ,
Jun 18, 2020

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Illustrator keeps crashing every 10 mins. Any solution to fix it? Thanks.

Computer system: Mac OS Catalina 10.15.5

 

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Please contact Customer Care. There seem to be a lot of issues around that machine which they have problems to replicate.

 https://helpx.adobe.com/contact.html

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New MacBook Pro 16" keeps unexpectedly quit the newest Illustrator

New Here ,
Jun 18, 2020

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Illustrator keeps crashing every 10 mins. Any solution to fix it? Thanks.

Computer system: Mac OS Catalina 10.15.5

 

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Please contact Customer Care. There seem to be a lot of issues around that machine which they have problems to replicate.

 https://helpx.adobe.com/contact.html

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Bug

Views

73

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Jun 18, 2020 0
Adobe Community Professional ,
Jun 19, 2020

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This is version 24.2?

Did you alos have the previous version and did it crash?

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Jun 19, 2020 0
New Here ,
Jun 19, 2020

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Yes, 24.2 and also last version has the same problem too.

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Jun 19, 2020 0
Adobe Community Professional ,
Jun 19, 2020

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Please contact Customer Care. There seem to be a lot of issues around that machine which they have problems to replicate.

 https://helpx.adobe.com/contact.html

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Jun 19, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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Sep 07, 2020 0
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