New version won't open on my computer

Explorer ,
Nov 23, 2020 Nov 23, 2020

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Hi!

 

I recently updated my OS on my macbook pro and then installed the newest version of illustrator (.25) but when I try to open it nothing happens. No error message or nothing. What can I do to solve this please?

 

I have downloaded the older version for now but it keeps crashing when I save so this is not a solution either.

 

Thank you all so much for any suggestions on solutions!

 

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Explorer , Nov 23, 2020 Nov 23, 2020
I uninstalled both versions and then restarted the computer, then installed only the new version and restarted the computer again and then it worked! 

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Explorer ,
Nov 23, 2020 Nov 23, 2020

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I uninstalled both versions and then restarted the computer, then installed only the new version and restarted the computer again and then it worked! 🙂

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi there,

 

Glad to hear you were able to solve the issue. In the future, for similar issues, please follow instructions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...). Hope it helps.

 

Regards,

Ashutosh

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