No response when running English version of illustration

Explorer ,
Jun 09, 2021 Jun 09, 2021

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When I run Illustrator, a crash report occurs or a warning window appears that the plug-in(Illustrator UI) cannot be found.


I selected the language in English from the Creative Cloud app and installed the illustrator.

After that, when I run the Illustrator, it ends on the loading screen.

It just ends without any warning window or error code.

At this point, the Task Manager is shown as com.adobe.adobe splashkit.graphic window class (no response).

 

It doesn't run only in English,

if I reinstall it in Korean, it runs normally.


And I deleted the Korean(ko_KR) folder on the path below, but a warning window appears that the plug-in (illustrator UI) cannot be found.
- C:\Program Files\Adobe\Adobe Illustrator 2021\Support Files\Contents\Windows


I received remote support through chat support, but it was not resolved.

Is there anyone who can help with this issue?

 

Why can't my illustrator be executed only in English?
I want English UI..

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Maybe post this as a bug report in order to get it to the developers http://illustrator.uservoice.com

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Have you tried using Creative Cloud Cleaner Tool? If not, please use this tool to remove the existing installation of the app & reinstall once done.

Let us know if it helps.

 

Regards,

Ashutosh

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Explorer ,
Jun 10, 2021 Jun 10, 2021

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Hi, Ashutosh.

 

I tried using the Creative Cleaner Tool.
I also deleted the Adobe folder directly from the Appdata folder.

 

  • PC : Windows 10 (19043) / Intel(R) Core(TM) i5-7500 CPU / Intel(R) HD Graphics 630
  • Illustartor Version : CC 2021(25.3, 25.2.3) and 2020(24.3) 

 

I tried installing all versions, but they didn't run

 

Regards,

Jidealy

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Thank you for letting us know. You may try creating a new user account on your machine & see if you're able to work on the app there.

If it doesn't work out, my recommendation would be to connect with Adobe technical support(https://helpx.adobe.com/support.html). Please click on the chat icon at the bottom of this page to begin the conversation. Team here will be able to connect with your machine remotely and assist you accordingly. 

 

Regards,

Ashutosh

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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@jidelay Could you please confirm the display language of your Win 10

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Explorer ,
Jun 14, 2021 Jun 14, 2021

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I changed the language to English, but it was not solved.

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