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New Here ,
Jun 02, 2021 Jun 02, 2021

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It always worked fine, yesterday, for some reason, the text on the home page disappeared. I tried uninstalling even deleting the preferences, what should I do? Even when I create a new project there is no text, just the pixels and the title of the project.

Screenshot_20210602-222056.png

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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Did you recently installed any new software/fonts on this computer? Does this happen in Photoshop or Acrobat?Have you tried restarting the computer?

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New Here ,
Jun 03, 2021 Jun 03, 2021

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No nothing, yes i tried to restart the pc, just illustrator

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Hi, have you tried uninstalling Illustrator via Creative Cloud Cleaner tool? This will also delete corrupt files. At the end of the procedure, let us know if you encounter the problem again.

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New Here ,
Jun 03, 2021 Jun 03, 2021

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I tired, same problem

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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Sorry, you're having this problem.

 

If you have tried resetting the preferences, uninstalling and cleaning your system then the next step may be for someone to have a deeper look at your system:  https://helpx.adobe.com/contact.html

 

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Adobe Employee ,
Jun 20, 2021 Jun 20, 2021

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Hi there,

 

Apologies for the delayed response & sorry to hear about your experience. I hope your issue is resolved by the helpful suggestions given earlier. If you still have issues, I'd request you to try the troubleshooting steps given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps.

 

Regards,

Ashutosh

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