Non mi appare la facciata di Illustrator

New Here ,
Nov 18, 2020

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Buonasera a tutti,

Stasera, dopo aver eliminato dei file dal mio computer, ho problemi ad aprire Illustrator. All'apertura ho una facciata nera che non mi permette di fare nulla e se clicco su "nuovo" per creare un file non funziona. (Non so se mi son spiegata). 

 

Qualcuno può aiutarmi?

 

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Draw and design, Performance

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Adobe Community Professional ,
Nov 18, 2020

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Which version on which system is it?

Does it work when you disconnect from the internet?

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New Here ,
Nov 19, 2020

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Illustrator version 25.0

System Catalina 10.15.7

 

No, it doesn't work without internet

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Adobe Community Professional ,
Nov 19, 2020

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Please contact Customer Care.

They can login to your system to check it out.

https://helpx.adobe.com/contact.html

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Adobe Employee ,
Jan 03, 2021

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Hi there,

 

Sorry to hear about your experience. I hope your issue is now resolved.

If you get similar issues further, please follow suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

 

Regards,

Ashutosh

 

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