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Not Able to Access Adobe Illustrator

New Here ,
Aug 22, 2020

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I keep getting this message. I have followed all the instructions suggested. I have updated the app, reinstalled it as well, nothing seems to be working. 

 

"This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide."

My Windows Specifications are:

  • Windows 10 Home
  • Version 1909
  • OS Build: 18363.1016

Adobe Illustrator Specifcations, I believe are 24.1.1.

Thank you.

TOPICS
Activation billing and install, Performance

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Not Able to Access Adobe Illustrator

New Here ,
Aug 22, 2020

Copy link to clipboard

Copied

I keep getting this message. I have followed all the instructions suggested. I have updated the app, reinstalled it as well, nothing seems to be working. 

 

"This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide."

My Windows Specifications are:

  • Windows 10 Home
  • Version 1909
  • OS Build: 18363.1016

Adobe Illustrator Specifcations, I believe are 24.1.1.

Thank you.

TOPICS
Activation billing and install, Performance

Views

49

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 22, 2020 0
Adobe Employee ,
Aug 27, 2020

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Hi Ashaki,

 

Apologies for the delayed response. We're sorry to hear about your experience. I'd recommend updating the Windows 10 & Adobe Illustrator to the latest version.

If it does not help, please try logging into hidden admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html

Let us know if it helps.

 

Regards,

Ashutosh

This video shows how to enable the hidden administrator account on Windows 10. This works for Windows 8 and 7 seven as well. Here is the command to enable th...

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