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Not able to create new document in Adobe Illustrator on Windows 10

Community Beginner ,
Sep 20, 2020

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Please help me, I can't create new document, all my operations don't seem to work on Adobe illustrator



 

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Correct answer by Hoang5F98 | Community Beginner
I solved the problem through Adobe support, my user profile went wrong, I created another profile and the problem solved.
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Not able to create new document in Adobe Illustrator on Windows 10

Community Beginner ,
Sep 20, 2020

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Please help me, I can't create new document, all my operations don't seem to work on Adobe illustrator



 

{Renamed by MOD}

Correct answer by Hoang5F98 | Community Beginner
I solved the problem through Adobe support, my user profile went wrong, I created another profile and the problem solved.
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Sep 20, 2020 0
Adobe Community Professional ,
Sep 20, 2020

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In the preferences > General you could try and set the option to use the legacy "File New" dialog. Does that work?

And can you try and disconnect from the internet - does it then work?

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Sep 20, 2020 0
Community Beginner ,
Sep 20, 2020

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I tried both solutions, it doesn't seem to work

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Sep 20, 2020 0
Adobe Employee ,
Sep 25, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the Illustrator? Please try resetting the preferences of the app and see if it helps. You may follow the instructions below:

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

 

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Sep 25, 2020 0
Community Beginner ,
Sep 27, 2020

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I solved the problem through Adobe support, my user profile went wrong, I created another profile and the problem solved.

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Sep 27, 2020 0