Highlighted

Not able to open .Ai files in Illustrator

New Here ,
Jul 11, 2020

Copy link to clipboard

Copied

All of the sudden whenever I try to open one of my .ai files in illustrator I get a message telling me the file is in the wrong format.  

 

 

{Renamed by MOD}

 

TOPICS
Performance

Views

45

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Not able to open .Ai files in Illustrator

New Here ,
Jul 11, 2020

Copy link to clipboard

Copied

All of the sudden whenever I try to open one of my .ai files in illustrator I get a message telling me the file is in the wrong format.  

 

 

{Renamed by MOD}

 

TOPICS
Performance

Views

46

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 11, 2020 0
Adobe Employee ,
Jul 11, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS & Illustrator? Are all these files saved on a network drive? You may also share some sample files with us to check.
Please try resetting the preferences of Illustrator once and see if it helps. Please follow this help article to do that.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if it helps.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 11, 2020 0