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Not able to use swatches in Illustrator

New Here ,
Sep 24, 2020

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Hi I can't change colors permanently or create a library. I cant make any changes to the gradients beside the default setting no matter what I try there are no swatches on the side of my screen and it won't let me change colors. I downloaded to most recent version and have a new computer I have no idea what is going on. I have gone through several forms already and they have not been helpful. If anyone has any idea what is going on please reach out.

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the Illustrator & OS? Please make sure you have GPU & OS updated to the latest version. Additionally, you may try resetting preferences of the Adobe Illustrator and let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

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Not able to use swatches in Illustrator

New Here ,
Sep 24, 2020

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Hi I can't change colors permanently or create a library. I cant make any changes to the gradients beside the default setting no matter what I try there are no swatches on the side of my screen and it won't let me change colors. I downloaded to most recent version and have a new computer I have no idea what is going on. I have gone through several forms already and they have not been helpful. If anyone has any idea what is going on please reach out.

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the Illustrator & OS? Please make sure you have GPU & OS updated to the latest version. Additionally, you may try resetting preferences of the Adobe Illustrator and let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

TOPICS
Performance, Tools

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61

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Sep 24, 2020 0
Most Valuable Participant ,
Sep 24, 2020

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Without any exact system info nobody can tell you much. Since this is a new computer, chances are you may need to spend some time configuring it suitably, i.e. fixing your user permissions, verifying folder access and updating drivers. A lot of this stuff is often done poorly with factory defaults and drivers can easily be outdated within a few weeks these days.

 

Mylenium

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Sep 24, 2020 0
Adobe Community Professional ,
Sep 25, 2020

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What exactly are you doing step by step?

Can you show a screenshot of your work area?

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Sep 25, 2020 0
Adobe Employee ,
Sep 25, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the Illustrator & OS? Please make sure you have GPU & OS updated to the latest version. Additionally, you may try resetting preferences of the Adobe Illustrator and let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

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Sep 25, 2020 0
Adobe Community Professional ,
Sep 25, 2020

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Did you by any chance open a raster image file? Rasters have no built in Swatch library. 

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Sep 25, 2020 0