Not Compatible

New Here ,
Jan 12, 2021 Jan 12, 2021

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Hi anyone knows why it says Illustartor is 'not compatible'? I updated my software but it's still not working. I have MacBook Air 

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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What OS are you using?

What version of Illustrator are you using?

What exactly are you doing when it tells you 'not compatible'?

What is the exact wording of the message? Screenshot it if possible.

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Adobe Employee ,
Feb 08, 2021 Feb 08, 2021

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Hi there,

 

Sorry to hear about your experience. Please check system requirements of the Adobe Illustrator on this help article(https://helpx.adobe.com/in/illustrator/system-requirements.html).

Please share your system information(OS, RAM, Free Storage) with us so that we can assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Feb 08, 2021 Feb 08, 2021

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Hi, check this page and check if your hardware is capable of supporting Adobe Illustrator: https://helpx.adobe.com/in/illustrator/system-requirements.html

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