Object not importing as TIF in Illustrator

[Pongkan0101]

Hi,

I have a problem with Illustrator and/or Photoshop on Windows. I'm copying a layer from Photoshop to Illustrator and Illustrator tells me it's an object type: image of format NA, transparent: no. When I repeat the exact same steps on my Macbook, Illustrator tells me it's an object type: image of format TIF, transparent: yes.

Both Photoshop and Illustrator are at their latest versions on Mac and Windows. I've checked both their settings and there doesn't seem to be any differences. The only thing I did notice was that on Mac, Illustrator creates a tmp file in a location. This is not the case in Windows. 

Help would be greatly appreciated.

{Renamed by MOD}

[Srishti Bali]

Hi there,

Sorry to hear about this. Would you mind sharing a few more details around this issue? For example:

• OS (exact version of Windows/ MAC) and exact version Photoshop and Illustrator.
• Few screenshots of the message.
• A small sample TIF file. You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.

We’re here to help, just need more info.   

Regards,

Srishti