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Ocorreu um erro desconhecido.

New Here ,
Jun 01, 2020

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Ao abrir meu AI, não consigo nem criar ou abrir um arquivo e me aparece essa mensagem abaixo.
"Não é possível criar uma nova ilustração. O comando foi cancelado."

 

Como resolver.

Obrigada

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Ocorreu um erro desconhecido.

New Here ,
Jun 01, 2020

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Ao abrir meu AI, não consigo nem criar ou abrir um arquivo e me aparece essa mensagem abaixo.
"Não é possível criar uma nova ilustração. O comando foi cancelado."

 

Como resolver.

Obrigada

Topics

Bug

Views

182

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 01, 2020

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Ao abrir meu AI, não consigo nem criar ou abrir um arquivo e me aparece essa mensagem abaixo.
"Não é possível criar uma nova ilustração. O comando foi cancelado."

 

Como resolver?

Obrigada

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Adobe Community Professional ,
Jun 01, 2020

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Which version and system is it?

When was the last time you restarted the system?

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New Here ,
Jun 01, 2020

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Uso o AI CC 2018

não me lembro, ele tava pra atualizar mas acabei não atualizando.

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Adobe Community Professional ,
Jun 01, 2020

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So the update was started and then failed?

And the last restart was centuries ago?

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New Here ,
Jun 01, 2020

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não fiz nenhuma atualização, não fiz nada na verdade.
Ele simplesmente parou de abrir.

 

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Adobe Community Professional ,
Jun 01, 2020

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Can you try and restart the computer (maybe a few times)?

If that doesn't work: try and reset preferences.

 

If the issue is just creating new files and opening files and saving files, then please set up a PDF printer if you don't have a printer.

 

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