On some Mac's extension are not working

New Here ,
Nov 11, 2020

Copy link to clipboard

Copied

Hello,

 

Our plugin (www.datylon.com) is not working on some of the machines of one of our customers. 

After a lot of back and forth (we cannot reproduce it), it seems that on those machine (angular) html extension are not working at all.

 

We tried lot's of things but are not really closing in on the inssue and are running out of inspiration.

 

The extension is installed. It's visible in the windows/extension menu. Whenever it's selected an empty window is diplayed. Log files we found do not reveal anything. This also happens with a basic angular demo without any of our code.


We also added logging to a hardcoded path as one of the very first steps when the extension starts, but the log file is not created. We checked file permissions and that should be ok.

Has anyone seen this before? Any tips on how to get closer to the cause of this issue?

Many thanks!

Peter

TOPICS
SDK, Third party plugins

Views

52

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 11, 2020

Copy link to clipboard

Copied

Please contact the developers of the extension.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 11, 2020

Copy link to clipboard

Copied

Kind of you to react Monica. Note that 'we' are the developers of the extension.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 11, 2020

Copy link to clipboard

Copied

Sorry - this was not too obvious from your description.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more