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Opening 2 or more files in MacOS Big Sur - Big red

Community Beginner ,
Jul 23, 2020

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Hi! 

I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening. 

 

Thanks for your answers. 

 

Gus

Adobe Community Professional
Correct answer by Ton Frederiks | Adobe Community Professional

What makes you think that the current version should work on a beta OS version?

This is a user forum.

Please mention it here where the Illustrator developers are watching the posts: https://illustrator.uservoice.com

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Bug, Performance

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Opening 2 or more files in MacOS Big Sur - Big red

Community Beginner ,
Jul 23, 2020

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Hi! 

I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening. 

 

Thanks for your answers. 

 

Gus

Adobe Community Professional
Correct answer by Ton Frederiks | Adobe Community Professional

What makes you think that the current version should work on a beta OS version?

This is a user forum.

Please mention it here where the Illustrator developers are watching the posts: https://illustrator.uservoice.com

Topics

Bug, Performance

Views

215

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Jul 23, 2020 1
Adobe Community Professional ,
Jul 23, 2020

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What makes you think that the current version should work on a beta OS version?

This is a user forum.

Please mention it here where the Illustrator developers are watching the posts: https://illustrator.uservoice.com

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Jul 23, 2020 0
Community Beginner ,
Jul 23, 2020

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Thank you for sending me to the right place. I am sorry I didn't know about that link. 

 

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Jul 23, 2020 1
Adobe Community Professional ,
Jul 23, 2020

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Big Sur is currently in early beta.

I would celebrate apps that run at all.

Please report any bugs in Uservoice as that is where the developers read. They will appreciate your feedback.

 http://illustrator.uservoice.com

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Jul 23, 2020 1
Community Beginner ,
Jul 28, 2020

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Hi, 

I'm also having the same problem, but in my case the screen is black, try to uninstall and install, but the same thing continues, hopefully the problem can be fixed soon Greetings and thanks for sharing.

 

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Jul 28, 2020 0
Adobe Community Professional ,
Jul 28, 2020

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You cannot expect Illustrator to be fully compatible before Big Sur is finally released.

You can of course apply to the Illustrator Prerelease, help in beta testing and in turn receive prerelease versions that might (!) perhaps (!) run better on Big Sur.

But don't expect to be able to run Illustrator reliably in production environments when everything is beta.

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Jul 28, 2020 1
Adobe Employee ,
Aug 02, 2020

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Hi there,

 

Sorry to hear about this trouble. I agree with the suggestions shared above. MacOS Big Sur is an early beta. It is still in testing phase. I would suggest if you could upvote this issue here (illustrator.uservoice.com/forums/601447-) and roll back to the MacOS Catalina.

 

This way you'll keep getting all the updates related to this issue.

 

Regards,

Srishti

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Aug 02, 2020 1
CyanLab LATEST
Community Beginner ,
Aug 05, 2020

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Hello, with BETA 4 the probleme is fiexed!

Thanks for everithing! 

 

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Aug 05, 2020 1