Outline mode doesn't work

[#1]

Since 8 days ago I can't work on outline mode because when I change to this mode pressing Ctrl+Y or clicking on View>Outline the image gets frozen and remains frozen until I return to "normal mode view" (GPU Preview). Photoshop and Indesign work fine.

I have formatted my computer and reinstalled everything before I contact Adobe Support Chat. I was been helped by Jhonny but we lost connection after he restarted my computer in safe mode (via remote control). He tried with:

Deleting %Appdata%

Checking GPU drivers (Up to date)

Creating a new user with administrator privileges

Re-installing illustrator

We spent more than 2 hours and nothing. Please help me with this because It is so annoying and I Outline view mode is pretty important to work on illustrator.

I can provide my case number if need it.

[#2]

Since 8 days ago I can't work on outline mode because when I change to this mode pressing Ctrl+Y or clicking on View>Outline the image gets frozen and remains frozen until I return to "normal mode view" (GPU Preview). Photoshop and Indesign work fine.

I have formatted my computer and reinstalled everything before I contact Adobe Support Chat. I was been helped by Jhonny but we lost connection after he restarted my computer in safe mode (via remote control). He tried with:

Deleting %Appdata%

Checking GPU drivers (Up to date)

Creating a new user with administrator privileges

Re-installing illustrator

We spent more than 2 hours and nothing. Please help me with this because It is so annoying and I Outline view mode is pretty important to work on illustrator.

I can provide my case number if need it.

[#3]

The forum is not connected to the chat support.

There's not so much left to try unfortunately.

Can you post which system exactly this is and which graphic card?

I suppose this happens with any file?

Or just old ones?

Anything these files have in common?

[#4]

1. What happens when you go into Outline mode for one (or more) layers? Cmd （or Ctrl ） click the eyeball.
   
   
2. Have you reset preferences?

[#5]

I have the same problem since a week ago I think, I Tried uninstalling and re-installing but nothing changed.

Outline mode doesn't work ,, I can draw while in outline mode but I can't see any thing,, see it only when I go back to GPU preview..
It is very frustrating.

GPU: Nividia GTX 960m
OS:Windows 10 latest build and update.

Illustartor 21.1.0

[#6]

Same problem, GTX 960M, W10.

[#7]

Had the same problem after nvidia's previous update..
Fixed it by switching illustrator to the built in GPU (Intel's GPU) and it worked perfectly.
You should try it.

[#8]

Worked for me too, but it kinda works with minor glitches when you switch to the built in GPU. But not at full power like the dedicated GPU.

I.m cool with this switch, nothing to complain.

Its a driver issue so i'm waiting for a better driver update for the Nvidia GPU to have this issue solved.

Thank you

[#9]

Thanks for this solution. I couldn't get into outline mode at all, despite my page tittle saying I was in outline mode.

For anyone else struggling and looking for a quick fix. Open AI, got Edit>Preferences>Performance... then Untick the GPU Performance checkbox. Now open yout file and try with CTRL+Y and there you have it. Outline mode should be working. At least it did for me after several frustrating days looking for an answer. Many thanks to Naslan

[#10]

Hey man, same issue here. Are you able to go to Pixel Preview and Overprint mode? I can't even go to those modes.

Did rolling back the Nvidia driver helped?

[#11]

new laptop w nvidia GeForce gtx 1060 and same problem, will not toggle to outline mode.  think it's a video drivers issue?

[#12]

Yap, its a driver issue. Go to nvidia control panel and set the integrated video card instead of the dedicated one for Adobe illustrator. Restart the Illustrator and the outline mode will work.

Hope this helps

[#13]

Will this effect Illustrator's performance?

My operating system is Windows 10 64-bit and my GPU is a NVIDEO GeForce GTX 1050. The version of Illustrator I'm running is Adobe Illustrator CC 2017.1.0.

[#14]

thanks, this restores the preview mode(s) toggle.  hopefully a new working driver will come out so we can take full advantage of the videocard vs the intergrated/ onboard video option.

[#15]

This worked for me.

[#16]

this really works for me, thank you so much!