Pasting text from word/powerpoint to Illustrator produce gibberish symbols instead

[#1]

Hi, whenever I paste text from word/power point to illustrator, I always get gibberish symbols like these: !"#$%. The object is recognized as characters in the Illustrator, and I can change its font type and size.

Pasting chart however works fine.

I have tried using different fonts, including those who I have made sure are available in the Illustrator but I still get the same result. I have also tried resetting preferences, uninstalling the program, uninstalling creative cloud, cleaning adobe installation using adobe cleaner tools, yet I am still getting the same problem. 

My system is Mac Mojave, with Office 365 Subscription, and Adobe Creative Cloud (trial version)

Any help would be appreciated. Thanks

[#2]

Hi, whenever I paste text from word/power point to illustrator, I always get gibberish symbols like these: !"#$%. The object is recognized as characters in the Illustrator, and I can change its font type and size.

Pasting chart however works fine.

I have tried using different fonts, including those who I have made sure are available in the Illustrator but I still get the same result. I have also tried resetting preferences, uninstalling the program, uninstalling creative cloud, cleaning adobe installation using adobe cleaner tools, yet I am still getting the same problem. 

My system is Mac Mojave, with Office 365 Subscription, and Adobe Creative Cloud (trial version)

Any help would be appreciated. Thanks

[#3]

Do you have any third party extensions installed in the system that enhance the clipboard?

Is there an option in Word to copy text-only?

Can you try different settings for the clipboard in the Illustrator preferences (in the File handling & clipboard section)? Maybe turn off the SVG option.

[#4 · Accepted solution]

Change the font being used in the PP or word file to something other than Calibri like Times New Roman and try again.