pattern not saved when reopen AI and PDF file

New Here ,
Feb 19, 2019 Feb 19, 2019

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I make several patterns by open jpeg file ion illustrator

and drag the photo into the swatches box and 'save swatches' out of it

and then I saved all of them as 'Save Swatch Library as AI'

now I open my working file where there are line drawings and I open my previous pattern library

I apply that pattern as a fill color for my line drawings

I saved my file in 2 version as AI and also PDF(preserve illustrator editing capabilities and create acrobat layers from top-level layers) and I closed the file

but when I reopen both my AI file and PDF file, all the pattern I made in the line drawing disappeared. So my drawing is filled with nothing.

*I tried unchecking the 'preserve illustrator editing capabilities' and 'create acrobat layers from top-level layers' and it works when I reopen. But I still need file that I can come back to edit it

Can you please help me what step am I missing here? I don't want to redo it again every time I open the file.

Thanks alot!

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Adobe Employee ,
Feb 20, 2019 Feb 20, 2019

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Hi Sira,

Sorry to hear about this. I tried but could not reproduce this behavior at my end. I would request if you can please share a few more details like:

  • Step by step workflow of the issue(or a small video of the issue).
  • Is it happening with a new file as well?
  • Could you please confirm where the files are saved(Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • Will it be possible for you to share a sample file? Is yes, please upload it to Creative Cloud/ Google Drive/ Dropbox and share the direct download link.

Regards,

Srishti

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New Here ,
Mar 11, 2021 Mar 11, 2021

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I have the same problem.  I've had it before too. Then it helped to use script to PDF instead of save as. But since then that is the method I use and I am having the problem again.  It even happens when I rasterize the filled images. 

 

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