Pen Pressure in Mojave

New Here ,
Sep 28, 2018

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Hello,

I am having problems with pen pressure on latest Illustrator and Mojave.
I did check the System Preferences - > Security & Privacy -> Privacy -> Accessibility and Automation options and while it works fine on Photoshop, it doesn't on Illustrator.

My pen tablet is a Wacom Bamboo CTL-470 and Its drivers are up to date.

I've already reinstalled Illustrator. Is this a known issue? What can I try to fix this annoying problem?
Thank you.

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1 Correct Answer

Community Beginner , Oct 07, 2018
stas-co Community Beginner , Oct 07, 2018
I got a mail from this forum regarding Illustrator (CC). I followed their instructions and it works.First you uninstall Illustrator (CC). Then you uninstall Wacom. After that install Illustrator again and after that the latest Wacom-driver.It should work.

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Adobe Employee ,
Sep 28, 2018

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Hi there,

Sorry to hear about this. Could you please confirm if your Wacom driver version is 6.3.31+. As per Wacom, only these drivers are compatible with Mojave, please check out this link: Wacom Customer Support | Wacom

Regards,

Srishti

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New Here ,
Sep 28, 2018

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This is the latest driver available on wacom website, for this tablet (BAMBOO CTL-470)

Drivers | Wacom

I can tell you it worked fine with latest Mojave beta, but now it is not with final version. It's strange because it works fine with Photoshop, and that makes me think it's not an OS problem.

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Adobe Community Professional ,
Sep 29, 2018

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rutturem31726903  schrieb

I can tell you it worked fine with latest Mojave beta, but now it is not with final version. It's strange because it works fine with Photoshop, and that makes me think it's not an OS problem.

If it worked fine with the Mojave beta, but not with the final Mojave version, then maybe you should ask Apple about it, because Illustrator didn't have an update in that period of time ...

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Community Beginner ,
Oct 01, 2018

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I've got the same issue on my Intuos CTL-4100 (latest driver and firmware) + Mojave. Only Illustrator CC (updated) have the pen pressure problem…

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New Here ,
Oct 02, 2018

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I've got the same issue on my Intuos CTH-490 ART (6.3.31-4) + Mojave.  The Photoshop and Illustrator CC (updated) having the pen pressure problem.

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Community Beginner ,
Oct 02, 2018

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the same thing happens to me, it does NOT detect the pressure of the pencil of my NEW Wacom Intuos CTL-6100 tablet!  

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Adobe Community Professional ,
Oct 03, 2018

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Have you tried adjusting the pen pressure settings in the Wacom control panel? It may be that they have been reset back to the defaults?

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Community Beginner ,
Oct 03, 2018

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It's not a pen problem. It works fine everywhere (with pressure). Only Illustrator don't recognise it.

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Adobe Employee ,
Oct 03, 2018

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Hi Everyone,

Sorry about the delay. I would request you to please uninstall the Wacom driver completely and then reinstall the latest driver. We tried the same thing at our end and we were able to resolve it.

Do share your observations. We are looking forward to your response!

Regards,

Srishti

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Community Beginner ,
Oct 03, 2018

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Captura de pantalla 2018-10-03 a la(s) 19.43.48.pngit did not help me !!!

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Community Beginner ,
Oct 04, 2018

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Hi Srishti, I just did what you suggested and it didn't help. Illustrator is still the only software that don't recognise pen pressure after the Wacom diver removal and reinstall. Any other suggestions?

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Adobe Employee ,
Oct 04, 2018

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Hi All,

In this case, I would suggest you to please contact our support team for live troubleshooting session.

https://indd.adobe.com/view/71f09a02-3841-4249-b701-14276522cf0e

Regards,

Srishti

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Community Beginner ,
Oct 05, 2018

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I've the same problem. I also uninstalled and reinstalled, but with no results. But I also have no pen-pressure in Adobe Photoshop CC

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Adobe Employee ,
Oct 05, 2018

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Hi there,

Sorry to hear about this. In Photoshop its a known issue and here is the workaround: Known issues - Running Photoshop CC on macOS 10.14 Mojave

For Illustrator issue after the Mojave update, I would also suggest to Uninstall Illustrator completely using the cleaner tool(Use the Creative Cloud Cleaner Tool to solve installation problems) and then Reinstall (Learn how to download your Adobe Creative Cloud apps )

and then uninstall the Wacom driver completely and then reinstall the latest driver.

Regards,

Srishti

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Community Beginner ,
Oct 08, 2018

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hi! Glad to say that this solved the problem. Thanks for your help!

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Adobe Employee ,
Oct 08, 2018

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Hi,

I am glad that it's working again. Thanks for sharing it here.

Regards,

Srishti

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Community Beginner ,
Oct 18, 2018

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hi, I'm sorry to inform that I updated Illustrator and it isn't working again. I can't keep uninstalling everything and installing again on each update. Any suggestion or fix, please?

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Community Beginner ,
Oct 05, 2018

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I think I've the answer: open system preferences, goto 'security and privacy', Select 'Privacy'. Select 'accessibility'. Allow WacomTouchDriver and Adobe Photoshop to control your computer. Restart your mac and try again to use the wacom.

It works for me. printscreen.png

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Adobe Employee ,
Oct 05, 2018

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Hi there,

You are absolutely right. That the first thing to be done as mentioned in the link(Wacom Customer Support | Wacom ) above. It has to be allowed from the accessibility setting.

Thanks for sharing this.

Regards,

Srishti

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Community Beginner ,
Oct 05, 2018

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That's right, I did that from the first day for Photoshop and the pencil of my Wacom works at 100, but in Illustrator it does NOT work to do it. -_-

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Adobe Employee ,
Oct 05, 2018

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Hi there,

Sorry to hear about that. Please contact our support team for live troubleshooting session as suggested above.

https://indd.adobe.com/view/71f09a02-3841-4249-b701-14276522cf0e

Regards,

Srishti

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Community Beginner ,
Oct 07, 2018

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I got a mail from this forum regarding Illustrator (CC). I followed their instructions and it works.

First you uninstall Illustrator (CC). Then you uninstall Wacom. After that install Illustrator again and after that the latest Wacom-driver.

It should work.

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New Here ,
Oct 09, 2018

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Thanks!! Working now.

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Community Beginner ,
Oct 09, 2018

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thank you friend, you saved my life hehe ...

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