Pen pressure not working in Illustrator

[elliottmorus]

Hi

As with other members of the community, I have the problem of the pen pressure option not being available when using brushes in illustrator - ie it gives you options for fixed or random but all others are greyed out. AI was working fine a month ago prior to updates, but now a month without my tools.

I believe I have read all the posts on how to fix this problem, but it has not worked - even had adobe take remote control of my Mac, which fixed it temporarily, but now back to square one. I have de-installed wacom and AI, re-installed various combinations, changed illustrator preferences, checked all items are in security, but it is not working. (Back to Illustrator 24.3 Wacom Intuos (Driver 6.3.34-2 as advised) MacOS Mojave 10.14.6). Any solutions  most welcome. Many thanks in advance!

🙂

[Monika Gause]

Which tablet is it?

What does Wacom say about compatibility? Is it supposed to work?

[elliottmorus]

Hi Monika.

Yes it is - or should I say was compatable. (Its a Intuos 6100WL)

It appears that I have to de-install and re-install Ai and the Wacom driver on a regular basis in order for it to recognise the pressure feature of the pen/tablet. SO today I am lucky that it is working...for now. I have now re-installed the Wacom driver (6.3.34-2) and Ai (24.3) but for anyone reading this I would advise NOT to update to the most recent versions. How long this will work i don't know. Could there be an issue with data in preferences?

There doesn't seem to be any communication between the Wacom team and the Adobe team which  would be a great help. The products appear to be a popular combination.

On a related issue the pressure is recognized in Ps and Sketch, but is intermittent. After a month, and having sent many requested files (inc. receipts, screenshots and videos) Wacom sent out a replacement pen but this has not fixed the issue.  Could this particular issue be Wacom rather than Adobe?

Thanks