Pen pressure sensitivity not working in Illustrator 2020 on macOS

Community Beginner ,
Dec 15, 2019

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When I try to draw on Illustrator using the calligraphic brush tool the line doesn't respond to pressure sensitivity. I am using Illustrator 2020, a MacBook Pro 19, a Wacom Bamboo Capture, and a calligraphic brush that worked for me in the past. I know that the issue is with Illustrator because I'm able to draw pressure sensitive lines using Photoshop.

If I try to create a new calligraphic brush, Fixed and Random are the only options, Pressure and the others are all greyed out.

Screen Shot 2019-12-15 at 5.10.50 PM.pngI've spent about 2 hours trying every solution to similar issues that I've seen posted here, including restarting my computer, resetting my preferences, deleting and reinstalling Illustrator, and giving Illustrator access to my computer in security & privacy settings, but nothing has worked. My tablet isn't the issue, as it works fine in other programs. Does anyone know a fix for this?

 

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Draw and design, Performance

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1 Correct Answer

New Here , Feb 13, 2020
jybow New Here , Feb 13, 2020
Okay. So after a few hours of trying out almost everything on my macOS Catalina and it didn't work for me, I finally managed to enable the pressure function on Illustrator. Ofcourse having wacom drivers enabled on "Accessibility" and "Input Monitoring" all under Security & Privacy is also necessary (I believe). This Image shows what i missed out or eventually discovered from reading Wacom's Customer Support pagehttps://www.wacom.com/en-us/support?linkId=57269870&guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=014-001...

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Adobe Community Professional ,
Dec 15, 2019

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Can you try if it works when you use the Wacom 6D brush library?

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harlow AUTHOR
Community Beginner ,
Dec 15, 2019

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Do you mean the Illustrator document? It doesn't work there either, but it works in any program I've tried besides Illustrator

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Adobe Employee ,
Dec 15, 2019

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Hi there,

 

So sorry to hear about the trouble you are facing with Illustrator. What Monika is referring to "6d Art Pen Brushes" library. To open that, open the flyout menu of Brushes panel, then click Open Brush Library > Wacom 6D Brushes > 6d Art Pen Brushes. 

Wacom 6D brush library.png

If that doesn't help either, please try following the steps shared here https://helpx.adobe.com/in/illustrator/kb/illustrator-cc-crash-wacom-drivers.html and share your observations. 

 

Regards,

Srishti

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harlow AUTHOR
Community Beginner ,
Dec 16, 2019

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Hi Srishti, thanks for replying! The Wacom 6D brushes don't work either. I followed the link you sent but I've already tried reinstalling my drivers and the pressure sensitivity works fine in Photoshop, and the pressure option in Illustrator is grayed out, so the issue is definitely with Illustrator and not with my tablet.

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Adobe Employee ,
Dec 24, 2019

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Hi there,

 

I would like to know if the steps shared by te_co helped resolving the issue. If not, please reach us at https://helpx.adobe.com/in/contact.html for a live session. Click the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

 

Regards!

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Engaged ,
Dec 16, 2019

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try this

open Wacom Tablet Utility, enter your password and click the Remove button

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New Here ,
Feb 13, 2020

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Okay. So after a few hours of trying out almost everything on my macOS Catalina and it didn't work for me, I finally managed to enable the pressure function on Illustrator. Ofcourse having wacom drivers enabled on "Accessibility" and "Input Monitoring" all under Security & Privacy is also necessary (I believe).

 

This Image shows what i missed out or eventually discovered from reading Wacom's Customer Support pageThis Image shows what i missed out or eventually discovered from reading Wacom's Customer Support page
https://www.wacom.com/en-us/support?linkId=57269870&guideTitle=Is-there-a-compatible-driver-for-Mac-...

 

Realising that in Automation from Security & Privacy, "TabletDriver" was disabled. Once i ticked it, the pressure and all the other features were not greyed out anymore. Hope this works for people who still are finding a solution.

 

 

 

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New Here ,
May 20, 2020

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i tried doing this but the pressure and other options are still greyed out.

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Adobe Community Professional ,
May 20, 2020

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Please create a new thread.

Tell us your system, Illustrator version and tablet and tell us about your issue.

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New Here ,
Dec 01, 2020

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Yeah, but what if I have the exact same issue, but yet there is no Automation in Security & Privacy settings?

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New Here ,
Dec 15, 2020

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that is my problem too. there is no Automation in Security & Privacy. Please help!

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jybow LATEST
New Here ,
Dec 15, 2020

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I assume you guys are using macOS right? Could it be the version of your Macs? There should certainly be automation under the privacy tab, mines somewhere below.

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New Here ,
Mar 10, 2020

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Thank you! This fixed the issue!

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New Here ,
May 18, 2020

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Oh God! This Catalina OS made my life so difficult. Thank you for this post, you save me half day :))

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New Here ,
May 22, 2020

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Hi! I tried everything you've suggested, uninstalled and reinstalled Illustrator and the latest Wacom drivers, but nothing seemed to work for me. All options other than 'Fixed' and 'Random' are still greyed out. However, I found a really simple workaround for those who just want to use their old brushes - simply open an old file where you have used the brush you want, copy and paste the lines you want into your new file. Your old settings for that brush should be working. I still can't make new brushes though, so I guess I'll just have to use this method until wacom/adobe can fix the issue in a future update. Hope this helps anyone that's still having trouble..good luck!

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New Here ,
Jun 15, 2020

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Also, I was literally just having this problem, even after updating everything and trying everything on here as well. I found that if you go to illustrator and tick the "enable real time drawing" and disable "wacom tablet under devices" it all works as needed.  

Screenshot 2020-06-15 18.56.31.png

Screenshot 2020-06-15 18.56.18.png

  

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New Here ,
Jun 21, 2020

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THANK YOU SOOOO MUCH. That actually worked and I'm so glad.

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New Here ,
Jun 29, 2020

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Thanks for sharing! This really did solve the pressure sensitive issue with Illustrator!

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New Here ,
Dec 07, 2020

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This also worked for me, thank you!

The issue is over a year old by now and no fix from Adobe. What a shame. Considering the amount of bugs and Adobe's apparent lack of willingness to address these issues, this is such an overpriced piece of Software. No wonder people are looking for alternatives. 

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Explorer ,
Oct 08, 2020

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Hi

 

I have tried all solutions out there (uninstalling, reinstalling, accessibilty creating new admin and resetting all preferences).... but still have the same problem with it being greyed out. (Illustrator 2020, Mojave 10.14.6 and back to Wacom 6.3.39-1)

Yes, the pressure is available in the Wacom 6D brushes up to a point. Prior to most recent illustrator and wacom updates I could create dots for shading, whose size was relative to pressure. Now they are either the smallest or greatest of the parameters with nothing in between. Any solutions?

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