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Performance issues in Illustrator on macOS Catalina

New Here ,
Aug 27, 2020

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I'm wondering if anyone has experienced this or maybe I'm alone? I'm running Mac OS Catalina on a 2017 iMac with 3.4Ghz Intel i5 with 8GB of RAM. 

 

Illustrator has become shockingly slow in the last month to the point where hiding a layer takes a second or two.

 

Does anyone have any advice on how to speed up this program again?

 

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Performance issues in Illustrator on macOS Catalina

New Here ,
Aug 27, 2020

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I'm wondering if anyone has experienced this or maybe I'm alone? I'm running Mac OS Catalina on a 2017 iMac with 3.4Ghz Intel i5 with 8GB of RAM. 

 

Illustrator has become shockingly slow in the last month to the point where hiding a layer takes a second or two.

 

Does anyone have any advice on how to speed up this program again?

 

{Renamed by MOD}

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Performance

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25

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Aug 27, 2020 0
Adobe Employee ,
Aug 27, 2020

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Hi Nicholas,

 

We're extremely sorry for this experience. Recommended RAM for latest versions is 16 GB (https://helpx.adobe.com/illustrator/system-requirements.html). Could you please share a few more details like:

  • Exact version of Illustrator
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

You may also try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-mac-os.html) and share your observations with us.

 

All this information will help us understand the issue better and assist you accordingly.

 

 

Regards,

Srishti

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