Performance issues with Adobe Illustrator 2021 on macOS

New Here ,
Apr 05, 2021 Apr 05, 2021

Copy link to clipboard

Copied

Hello everyone, I have a problem with illustrator version 2021, I use a Mac. While I was working yesterday, it block and went jerky. When i restarted the program, the instruments were inaccurate, for example the pen, that makes the point in another place instead of where i touch. I even disinstalled and reinstalled the program but the problem dosn't resolve, what can i do? Does anyone else have this problem?

TOPICS
Performance

Views

128

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , May 12, 2021 May 12, 2021
Hi there, Sorry to hear about your experience. I hope your issue is resolved now. If you still have issues, I'd request you to try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) & let us know if they help. Regards, Ashutosh

Likes

Translate

Translate
Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

Copy link to clipboard

Copied

What kind of input device are you using?

Does it work better with a mouse?

Does that happen in all files or just some?

Do you have any third party plugins installed?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved now.

If you still have issues, I'd request you to try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines