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Photoshop and Illustrator crash randomly & asking login credentials while launching again

New Here ,
Aug 17, 2020

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Hello!  For the past few weeks, the programs AI and PS close down on me once or twice a day. This is happening automatically. What happens: even as I'm working, a pop up suddenly appears and says "Save changes to the Adobe Illustrator document before quiting." Once I click yes and save (because I always want to save), the program then shuts off.  And when I reopen the program(s), I have to go through the sign-in process again. Every single time. This is slowing down my work, and just getting rather frustrating.  Any suggestions?  (Note: I have updated to the latest versions)

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Photoshop and Illustrator crash randomly & asking login credentials while launching again

New Here ,
Aug 17, 2020

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Hello!  For the past few weeks, the programs AI and PS close down on me once or twice a day. This is happening automatically. What happens: even as I'm working, a pop up suddenly appears and says "Save changes to the Adobe Illustrator document before quiting." Once I click yes and save (because I always want to save), the program then shuts off.  And when I reopen the program(s), I have to go through the sign-in process again. Every single time. This is slowing down my work, and just getting rather frustrating.  Any suggestions?  (Note: I have updated to the latest versions)

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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Hi make sure that you installed latest version of creative cloud desktop application and all adobe softwares are fully updated...regards

Ali Sajjad

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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Which system is it?

 

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Aug 18, 2020 0
Adobe Employee ,
Aug 21, 2020

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Hi there,

 

Sorry to hear about your experience. I see you have issues with multiple apps and it also includes you signing in every time you launch the app. I'd recommend using Creative cloud Cleaner Tool to remove the existing installation of Adobe apps. Once done, reinstall the apps. Let us know how it goes.

 

Regards,

Ashutosh

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Aug 21, 2020 0