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Please help- shadow problems

New Here ,
Jul 01, 2020

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Ok, so I downloaded an image to help me create a logo. When I first edited it in Photoshop I got ugly pixelation because I had to rasterize it. I entered the world of Illustrator so I'm a total newb. I managed to create the graphic I wanted but now I have a problem and I don't have enough knowledge yet to fix it. There are shapes/objects that act as shadows in the image. They open up fine when I open the image up in Photoshop, but when I export is as a png/jpeg with or without a background, when I put it on another location (Facebook for example) the shadows reaappear as solid shapes. This didn't happen when I first created the log in Photoshop alone, I just had some higher pixelated areas, but since doing it in Illustrator, I'm having the problem. Can someone please tell me how to fix this please?

 

Original image

dixiembeau_0-1593648306620.pngsee the light shadows under the roof?

 

Shadows correct in Photoshop with no background

dixiembeau_1-1593648362811.png

 

Shadows as solid objects with a white background

dixiembeau_2-1593648404076.png

 

How it looks in Illustrator

dixiembeau_3-1593648561151.png

 

 

 

 

 

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Draw and design, Tools

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Please help- shadow problems

New Here ,
Jul 01, 2020

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Ok, so I downloaded an image to help me create a logo. When I first edited it in Photoshop I got ugly pixelation because I had to rasterize it. I entered the world of Illustrator so I'm a total newb. I managed to create the graphic I wanted but now I have a problem and I don't have enough knowledge yet to fix it. There are shapes/objects that act as shadows in the image. They open up fine when I open the image up in Photoshop, but when I export is as a png/jpeg with or without a background, when I put it on another location (Facebook for example) the shadows reaappear as solid shapes. This didn't happen when I first created the log in Photoshop alone, I just had some higher pixelated areas, but since doing it in Illustrator, I'm having the problem. Can someone please tell me how to fix this please?

 

Original image

dixiembeau_0-1593648306620.pngsee the light shadows under the roof?

 

Shadows correct in Photoshop with no background

dixiembeau_1-1593648362811.png

 

Shadows as solid objects with a white background

dixiembeau_2-1593648404076.png

 

How it looks in Illustrator

dixiembeau_3-1593648561151.png

 

 

 

 

 

TOPICS
Draw and design, Tools

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55

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Jul 01, 2020 0
Adobe Community Professional ,
Jul 02, 2020

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A JPEG cannot be transparent, so just forget it.

A PNG can be transparent, but I'm not aware that Facebook respects the transparency.

Did you check the PNG in Photoshop after exporting? If it's transparent, then all is OK.

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Jul 02, 2020 0
New Here ,
Jul 02, 2020

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That's the strange part. The shadow worked on Facebook when I had only modified the graphic using Photoshop. You can see it on the live Facebook page now if you look it up. But then, I think I downloaded it as a jpeg initially and not a vector, and that's what I modified. When I went back and used a vector and converted it, that's when I ran into a problem. Should I just decrease the opacity of the shapes in photoshop? 

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Jul 02, 2020 0
New Here ,
Jul 02, 2020

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And yes, the png in Photoshop is the corret transparency, but it doesn't have a background. When I put a solid layer under it, the shapes show up again.

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Jul 02, 2020 0
Adobe Community Professional ,
Jul 02, 2020

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I don't think I understand what you are doing there jumping back between Photoshop and Illustrator.

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Jul 02, 2020 0