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Plugin panel reappearing after closing it

New Here ,
Aug 25, 2020 Aug 25, 2020

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Screen Shot 2020-08-25 at 3.06.18 PM.png

Anyone know what this is and why it keeps popping up?  I close it and it opens back up everytime I switch tabs.  Is it something to do with plug-ins? I use the CADtools plug-in. I have not done any recent updates that I am aware of.

 

 

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LEGEND , Aug 27, 2020 Aug 27, 2020

Hi there,

 

Sorry to hear about your experience. Resetting preferences should help in this scenario. Would you mind sharing version of the OS & Adobe Illustrator?
Also, please try following steps below to reset preferences manually once:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adob
...

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Community Expert ,
Aug 25, 2020 Aug 25, 2020

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The symbol is usually used in third party plugins. So this might be linked to CADtools.

Can you check if your version of CADtools is compatible with your version of Illustrator?

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Community Expert ,
Aug 25, 2020 Aug 25, 2020

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Did you update to latest version of CADtools. I have 12.1.5 on Mac 10.13.6, working good

Try

Window >.>CADTools>>Hide all Cadtools panels.

 

Did you try resetting your prefs?

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New Here ,
Aug 26, 2020 Aug 26, 2020

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So I just updated from 12.1.2 to 12.1.5, same thing.  I then reset my preferences as suggested but still happens.  At this point it's just a nuisance and I'll just hide it in a corner. 

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LEGEND ,
Aug 27, 2020 Aug 27, 2020

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Hi there,

 

Sorry to hear about your experience. Resetting preferences should help in this scenario. Would you mind sharing version of the OS & Adobe Illustrator?
Also, please try following steps below to reset preferences manually once:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Let us know if it helps.

 

Regards,

Ashutosh

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