plz help me... illustrator keeps stopping responding.

[채연5CFE]

As I work on it, the program keeps stopping. It's the same with Photoshop. I deleted the font and reinstalled the program, but the result is the same. Computer performance is also good, but I don't understand that the program keeps stopping.

[Monika Gause]

Which version? Which system? Exactly what are you doing when it stops responding?

[채연5CFE]

The version is Illustration 2021. I thought it was a version problem, so I tried the lower version, but it's the same.

Usually, it stops when I add illustrations and do pen tools or change colors. It seems that if I use a program tool, it is stop

[Monika Gause]

When was the last time you rebooted the computer?

How much RAM is installed? How much RAM is free? Does this also happen when you don't run anything else other than Illustrator?

[채연5CFE]

I restart my computer every time Illustrator stops. Now my RAM capacity is 32GB and the rest of the space is 31.9GB.Currently, I use Photoshop and Illustrator, but both of them get this error. There is no mistake in making words or PPTs. It's just an adobe show.

[채연5CFE]

I don't know what the problem is because it's always differently. It works until the file is turned on, but it always causes problems when you try to use the tool. This may also happen at some point when you just use the tool and there may be no response, or it may stop while you're working on it a little by little.

[Monika Gause]

Can you try and reset the preferences?

You can rename the preferences folder - the can be reversed in case it doesn't help.

[채연5CFE]

What do you mean by resetting the preferences? I've already reset the configuration in the illustration.

[Monika Gause]

Resetting the preferences is like this: https://helpx.adobe.com/illustrator/using/setting-preferences.html

Is that what you did?

[채연5CFE]

Yeah, I reset it that way, but the results were the same.

[Monika Gause]

You can try if you get an answer on the weekend: https://helpx.adobe.com/contact.html
They can login to your system to check it out.

You can also try if a complete uninstall and reinstall solves it.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

In case your files are on a server, try and save them locally.

Try and disable "Save in background" in the preferences.

Don't save to synchronized folders.

Connect a printer or set up the PDF printer.