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PNG export issue

New Here ,
Aug 07, 2020

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Been dealing with this issue for months, awaiting for various updates to resolve, and no luck. Cannot find anything online about it, so now I am here. 

When exporting a PNG file from Illustrator, the vast majority of time the files are corrupted. They don't preview in finder, you get a "end of file" warning when trying to open in Photoshop, etc. This issue is happening in a coporate environment accross various computers and geographical areas. We use a cloud file service called Egnyte to store our files on, and this is where we save the files, not sure it's an issue associated with that. We have tried saving locally to desktops, then transferring the files to Egnyte, and find the same problem. Sometimes the files look ok to the person who exported them, but then appear "corrupted" to other users.

 

We have .ai files that are 100+ artboards long that we have tried, and completley different files where there's only 1 or 2 artboards, but the same issue occurs. The odd one seems to get through, but 90%+ of others end up corrupted.

 

Any light that can be shed on this issue would be appreciated. 

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Bug, Import and export, Sync and storage

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PNG export issue

New Here ,
Aug 07, 2020

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Been dealing with this issue for months, awaiting for various updates to resolve, and no luck. Cannot find anything online about it, so now I am here. 

When exporting a PNG file from Illustrator, the vast majority of time the files are corrupted. They don't preview in finder, you get a "end of file" warning when trying to open in Photoshop, etc. This issue is happening in a coporate environment accross various computers and geographical areas. We use a cloud file service called Egnyte to store our files on, and this is where we save the files, not sure it's an issue associated with that. We have tried saving locally to desktops, then transferring the files to Egnyte, and find the same problem. Sometimes the files look ok to the person who exported them, but then appear "corrupted" to other users.

 

We have .ai files that are 100+ artboards long that we have tried, and completley different files where there's only 1 or 2 artboards, but the same issue occurs. The odd one seems to get through, but 90%+ of others end up corrupted.

 

Any light that can be shed on this issue would be appreciated. 

TOPICS
Bug, Import and export, Sync and storage

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39

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Aug 07, 2020 0
Adobe Community Professional ,
Aug 07, 2020

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Do these problems ever occur before uploading to your file system. Can a user save a PNG to desktop and successfully create an uncorrupted file?

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Aug 07, 2020 0
New Here ,
Aug 07, 2020

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Thanks for the response. 

 

It still happens if we export to desktop and then copy over to Egnyte. As mentioned, sometimes the files look ok to the creator, but don't to others.

 

This has been an ongoing issue since early in 2020, after an update. Prior to that update things were working fine. I dont remember which update it was. 

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Aug 07, 2020 0
Adobe Community Professional ,
Aug 07, 2020

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Take Egnyte out of the equation. If it's the only common factor, is it not likely to be the culprit? Cloud storage software gets updated too.

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Aug 07, 2020 0
ryangPCL LATEST
New Here ,
Aug 07, 2020

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Thanks, but not really an option, it is very much part of the fabric of our business. As mentioned it was working previously, so something must have changed – somewhere – in the past ~6 months. I have done some digging on the Egnyte end as well but have found nothing, so I figured a post here would be worth a shot. 

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Aug 07, 2020 0
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