Pressing command key causes work area to go white

New Here ,
Apr 23, 2021 Apr 23, 2021

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Haven't found any post with this issue so looking for some help.

When pressing command key the first time after opening a document the entire work area goes white and stays that way. Once it's white, pressing  cmd or spacebar turns screen red or blue sometimes. (Screenshot)

Using two finger zoom I can see the artboards, but returns to white when I let go.

I have astute graphics plugins installed all up to date. Not sure if that could be an issue but have been using them succesfully for weeks.

Impossible to work on a document this way.

Any thoughts on this?

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Bug, Performance, Third party plugins

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New Here ,
Apr 27, 2021 Apr 27, 2021

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The same thing is happening to me. Did you find a resolve for this?

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New Here ,
Apr 27, 2021 Apr 27, 2021

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LATEST

Not yet.

My workaroudn right now is using Ai 2020.

Was thinkgin it may have somethin to do with Astute Graphics plugins as I do not have those installed in 2020 version.

Do you use thos plugins?

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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What OS & AI version are you running.

 

This sounds like a redraw issue, and nothing is wrong with your file. Try disabling your GPI

View >> View Using CPU

 

You can also use the hotkey command E to toggle that setting and look up in your file name to confirm what mode you are in.

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Mac OS Big Sur 11.2.3

AI 2021 - Astute graphics plugin installed and up to date

 

Chanign view to CPU did not fix the issue.

I still have AI 2020 installed and it is not experiencing the issue. 

 

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