problem at the beginning

New Here ,
Jul 13, 2021 Jul 13, 2021

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Hi guys, I hope someone can help me! My illustrator does not start, a black screen appears and does not exit. I restarted the program, the computer, the creative cloud, updated the operating system and the illustrator itself, made dozens of key combinations (example command + tab + option) and nothing works! I've already contacted Apple service, but they blamed adobe, and adobe doesn't have direct service with the company's support. I really need someone to help me, because this problem is making my studies difficult. Help me!!!

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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Is your OS & hardware meeting the system requirements

 

Black screen

  • Rename CEP folder from /Library/Application Support/Adobe  to CEP.old

 

Reinstall App

Use the Creative Cloud Cleaner to fully remove your app & prefs then reinstall

 

 

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