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Problem exporting to PNG

New Here ,
Sep 04, 2020 Sep 04, 2020

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When I want to export a file from Illustrator to PNG format, the file is generated but it is corrupted, and I cannot open, view or use it anywhere. I'm working with CS6 on Windows 10.

 

How could I solve it? Thank you.

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Import and export

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correct answers 1 Correct answer

LEGEND , Sep 04, 2020 Sep 04, 2020

Hi there,

 

Sorry to hear about this. I agree with Doug here. Adobe Illustrator CS6 is not compatible with Windows 10. You may try basic troubleshooting like resetting preferences and see if it helps you out. My recommendation would be to use the latest version of Adobe Illustrator. Hope it helps.

 

Regards,

Ashutosh

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Community Expert ,
Sep 04, 2020 Sep 04, 2020

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Are you using Save for Web or Export As?

Is the result the same with both methods?

Have you tried resetting preferences?

 

There is also the lurking possibility that some Windows 10 update broke CS6, even if it worked in the past.

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New Here ,
Sep 04, 2020 Sep 04, 2020

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Nothing worked. As you said: incompatibility problems.

 

Thanks anyway!

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LEGEND ,
Sep 04, 2020 Sep 04, 2020

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Hi there,

 

Sorry to hear about this. I agree with Doug here. Adobe Illustrator CS6 is not compatible with Windows 10. You may try basic troubleshooting like resetting preferences and see if it helps you out. My recommendation would be to use the latest version of Adobe Illustrator. Hope it helps.

 

Regards,

Ashutosh

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New Here ,
Sep 04, 2020 Sep 04, 2020

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Oh, thank you.

 

I'll probably need to get the latest version.

 

Thanks anyway!

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