Highlighted

Problem exporting to PNG

New Here ,
Sep 04, 2020

Copy link to clipboard

Copied

When I want to export a file from Illustrator to PNG format, the file is generated but it is corrupted, and I cannot open, view or use it anywhere. I'm working with CS6 on Windows 10.

 

How could I solve it? Thank you.

Hi there,

 

Sorry to hear about this. I agree with Doug here. Adobe Illustrator CS6 is not compatible with Windows 10. You may try basic troubleshooting like resetting preferences and see if it helps you out. My recommendation would be to use the latest version of Adobe Illustrator. Hope it helps.

 

Regards,

Ashutosh

TOPICS
Import and export

Views

57

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Problem exporting to PNG

New Here ,
Sep 04, 2020

Copy link to clipboard

Copied

When I want to export a file from Illustrator to PNG format, the file is generated but it is corrupted, and I cannot open, view or use it anywhere. I'm working with CS6 on Windows 10.

 

How could I solve it? Thank you.

Hi there,

 

Sorry to hear about this. I agree with Doug here. Adobe Illustrator CS6 is not compatible with Windows 10. You may try basic troubleshooting like resetting preferences and see if it helps you out. My recommendation would be to use the latest version of Adobe Illustrator. Hope it helps.

 

Regards,

Ashutosh

TOPICS
Import and export

Views

58

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 04, 2020 0
Adobe Community Professional ,
Sep 04, 2020

Copy link to clipboard

Copied

Are you using Save for Web or Export As?

Is the result the same with both methods?

Have you tried resetting preferences?

 

There is also the lurking possibility that some Windows 10 update broke CS6, even if it worked in the past.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 04, 2020 0
New Here ,
Sep 04, 2020

Copy link to clipboard

Copied

Nothing worked. As you said: incompatibility problems.

 

Thanks anyway!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 04, 2020 0
Adobe Employee ,
Sep 04, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this. I agree with Doug here. Adobe Illustrator CS6 is not compatible with Windows 10. You may try basic troubleshooting like resetting preferences and see if it helps you out. My recommendation would be to use the latest version of Adobe Illustrator. Hope it helps.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 04, 2020 0
New Here ,
Sep 04, 2020

Copy link to clipboard

Copied

Oh, thank you.

 

I'll probably need to get the latest version.

 

Thanks anyway!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 04, 2020 0