Problem opening .aic file from the cloud

New Here ,
Dec 13, 2020

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I am having a problem were i can't open a certain .aic file which i have been working on with no problems for a few days. it seems that it is only this one file that will not open from the adobe illustrator cloud. Does anyone know how to fix this problem.  i have tried reverting file to old version and making a copy on the creative cloud website but it still will not open the file. No error message is appearing and illustartor is not crashing.  

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Bug, How to, Performance, Sync and storage

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1 Correct Answer

Adobe Employee , Jan 12, 2021
rama_ai Adobe Employee , Jan 12, 2021
This issue is fixed in AI 25.1 update available in Creative Cloud Desktop   Likes  

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Adobe Employee ,
Dec 20, 2020

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Hi Joseph,

 

Sorry to hear about this trouble. Will it be possible for you to  share the download link with us? We could try recovering that. 

 

Regards,

Srishti

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New Here ,
Dec 31, 2020

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Hi Srishti, A student from my school contacted me with the same issue.  She is working on artwork for her International Baccalaureate class and needs to complete her assignments but can't open the aic file she was working on.

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New Here ,
Dec 31, 2020

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Did you manage to open the file.  I am having the same issue.

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Adobe Employee ,
Jan 12, 2021

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This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

 

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