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Problem opening Illustrator

New Here ,
Feb 27, 2017

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I have recently started using a mac that had CS6 already fully installed. There were numerous users on the account aside from the primary user. These have been deleted and the original user was renamed. I'm not sure if this was the action that caused Illustrator to stop working but only illustrator will not open. The rest of the CS6 applications work just fine. I have uninstalled and reinstalled all Adobe software multiple times and the same issue continues to happen, all apps work except for Illustrator, which give the pop up notification of "Could not complete the requested operation."

I have read this thread and none of the solutions had any effect. The preferences folder does not seem to be an issue.

Illustrator will not open on my mac

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Correct answer by Jacob Bugge | Most Valuable Participant

Chris,

Did you try 6)?

The full reinstallation:

A) Uninstall (ticking the box to delete the preferences),

B) Run the Cleaner Tool, and

C) Reinstall.

To uninstall:

https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&produc t=illustrator&self=1

Cleaner Tool:

http://www.adobe.com/support/contact/cscleanertool.html

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Problem opening Illustrator

New Here ,
Feb 27, 2017

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I have recently started using a mac that had CS6 already fully installed. There were numerous users on the account aside from the primary user. These have been deleted and the original user was renamed. I'm not sure if this was the action that caused Illustrator to stop working but only illustrator will not open. The rest of the CS6 applications work just fine. I have uninstalled and reinstalled all Adobe software multiple times and the same issue continues to happen, all apps work except for Illustrator, which give the pop up notification of "Could not complete the requested operation."

I have read this thread and none of the solutions had any effect. The preferences folder does not seem to be an issue.

Illustrator will not open on my mac

Most Valuable Participant
Correct answer by Jacob Bugge | Most Valuable Participant

Chris,

Did you try 6)?

The full reinstallation:

A) Uninstall (ticking the box to delete the preferences),

B) Run the Cleaner Tool, and

C) Reinstall.

To uninstall:

https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&produc t=illustrator&self=1

Cleaner Tool:

http://www.adobe.com/support/contact/cscleanertool.html

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1.5K

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Feb 27, 2017 0
Most Valuable Participant ,
Feb 27, 2017

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Chris,

Did you try 6)?

The full reinstallation:

A) Uninstall (ticking the box to delete the preferences),

B) Run the Cleaner Tool, and

C) Reinstall.

To uninstall:

https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&produc t=illustrator&self=1

Cleaner Tool:

http://www.adobe.com/support/contact/cscleanertool.html

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Feb 27, 2017 0
New Here ,
Feb 28, 2017

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I had done this, but I tried it 2 more times after reading your suggestion and the third time finally worked. No idea how but thanks for suggesting it again.

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Feb 28, 2017 0
Most Valuable Participant ,
Feb 28, 2017

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You are welcome, Chris.

Quite remarkable, and maybe a clue to cases where the (single) reinstallation should work but fails, a bit like the multiple computer restarts in 2), where the recommended number was 3 back then in 2013, later increased to 5.

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Feb 28, 2017 1