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Problem when saving AI as PDF when colleague has PDF open. Then only tmp file but no error on screen

New Here ,
Oct 12, 2020

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I’ve been experiencing difficulties when one of my colleagues have a pdf opened and I want to save an AI as the same PDF that already is opened by my colleague. I used to get an error message (as the file is in use) but in this latest version of Illustrator I don’t get this message. AI writes a TMP file to the folder, so it appears that it ‘knows’ that the PDF file is in use but still no message on my screen.

As a result the original PDF doesn’t change and as I don’t know this, we sent it out wrong.
This happens multiple times a day as I have multiple colleagues that are opening the PDF files. In a previous version I would check with my colleague to close the PDF file (after that I got the error message) and then I could save as PDF from AI again.

I have already reset my preferences but same result.

 

Could somebody please advise how to fix this?

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Problem when saving AI as PDF when colleague has PDF open. Then only tmp file but no error on screen

New Here ,
Oct 12, 2020

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I’ve been experiencing difficulties when one of my colleagues have a pdf opened and I want to save an AI as the same PDF that already is opened by my colleague. I used to get an error message (as the file is in use) but in this latest version of Illustrator I don’t get this message. AI writes a TMP file to the folder, so it appears that it ‘knows’ that the PDF file is in use but still no message on my screen.

As a result the original PDF doesn’t change and as I don’t know this, we sent it out wrong.
This happens multiple times a day as I have multiple colleagues that are opening the PDF files. In a previous version I would check with my colleague to close the PDF file (after that I got the error message) and then I could save as PDF from AI again.

I have already reset my preferences but same result.

 

Could somebody please advise how to fix this?

TOPICS
Bug, Print and publish

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52

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Oct 12, 2020 1
Adobe Community Professional ,
Oct 12, 2020

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Hi you can choose from save as for which version pdf open easily...regards

Ali Sajjad

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Oct 12, 2020 0
New Here ,
Oct 13, 2020

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Hi Ali,

Thank you for your reply. As my colleague Saskia is not working today, I reply for her. The problem is not to save as PDF that works. The problem is that when somebody else on the network has the old PDF open, that we don't get an error message 'file in use' got but that AI acts like the old PDF has been replaced by the new one. As it is not, we end up sending the wrong old PDF out and we have only access to the new file as an TMP file in the folder. We need to know how we can get this error message again when we try to save a PDF file that already is in use. Hope all clear and hope you or somebody else knows the answer to this. Thanks!

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Oct 13, 2020 0
Adobe Community Professional ,
Oct 13, 2020

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If it used to work, but now doesn't work, then maybe you should post a bug report to http://illustrator.uservoice.com

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