Estou tentando criar um novo arquivo e não consigo abrir pois a janela fica dessa forma, meu Illustrator está atualizado e já tentei desativar firewall, abrir com o administrador e nada deu certo, alguma dica de como posso resolver esse problema?
Sorry to hear about this issue. That's not a typical experience with the application. Let us help you fix this. Please try following these steps one by one and let us know how it goes:
Rename CEP folder from C:\Program Files (x86)\Common Files\Adobe to CEP.oldIf that doesn't help, rename extensions folder from C:\Program Files\Common Files\Adobe\UXP to extensions.oldIf that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html...