Problema ao criar um novo projeto

New Here ,
Sep 11, 2020 Sep 11, 2020

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Estou tentando criar um novo arquivo e não consigo abrir pois a janela fica dessa forma, meu Illustrator está atualizado e já tentei desativar firewall, abrir com o administrador e nada deu certo, alguma dica de como posso resolver esse problema?Screenshot_1.jpg

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Adobe Employee , Sep 11, 2020 Sep 11, 2020
Hi there,   Sorry to hear about this issue. That's not a typical experience with the application. Let us help you fix this. Please try following these steps one by one and let us know how it goes:   Rename CEP folder from C:\Program Files (x86)\Common Files\Adobe to CEP.oldIf that doesn't help, rename extensions folder from C:\Program Files\Common Files\Adobe\UXP to extensions.oldIf that doesn't help either, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html...

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Adobe Employee ,
Sep 11, 2020 Sep 11, 2020

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Hi there,

 

Sorry to hear about this issue. That's not a typical experience with the application. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

 

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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This isn't a fix but a possible work around. Can you get into the Illustrator Preferences? If so look in the General section for the option Use legacy "File New" interface.

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