Problema ao deletar sombra do objeto

Community Beginner ,
Dec 06, 2020 Dec 06, 2020

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Olá,

Estou com um problema no illustrator:

  • Quando deleto a sombra de qualquer objeto, o illustrator trava e fecha rápido.
  • Já reinstalei e o problema continua.

 

Saudações

TOPICS
Bug, Draw and design, Performance, Tools

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correct answers 1 Correct Answer

Adobe Employee , Jan 16, 2021 Jan 16, 2021
Hi there, Sorry about the trouble this issue has caused. We've tried to fix this in the latest release. Please update your Illustrator to v 25.1 to get this fixed. Feel free to let us know if you still need assistance, we'd be happy to help. Regards, Srishti

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Adobe Employee ,
Dec 06, 2020 Dec 06, 2020

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Hi Felippe,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & Illustrator? Does it happen with a specific file or all? Do you work on files saved on a network drive?

This information would help us assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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Community Beginner ,
Dec 06, 2020 Dec 06, 2020

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Olá, desculpe

  • Illustrator 2021 (Creative Cloud)
  • Acontece com todos os arquivos
  • Arquivos sempre salvos no HD (sem rede)

 

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Adobe Employee ,
Jan 16, 2021 Jan 16, 2021

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Hi there,

 

Sorry about the trouble this issue has caused. We've tried to fix this in the latest release. Please update your Illustrator to v 25.1 to get this fixed.

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

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Community Beginner ,
Jan 17, 2021 Jan 17, 2021

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Deu certo, ficou ótimo! Obrigado!

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