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Problemas! S.O.S!

New Here ,
Jul 10, 2020

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Hola! Tengo la app bloqueada, intento entrar pero se cierra, por favor ayuda! 

Hi there,

 

Sorry to hear about your experience. In addition to what Monika asked, please tell us since when you are not able to launch the app.

Do you get any error message?

You may try resetting preferences once and see if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

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Problemas! S.O.S!

New Here ,
Jul 10, 2020

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Hola! Tengo la app bloqueada, intento entrar pero se cierra, por favor ayuda! 

Hi there,

 

Sorry to hear about your experience. In addition to what Monika asked, please tell us since when you are not able to launch the app.

Do you get any error message?

You may try resetting preferences once and see if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

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How to

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28

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Adobe Community Professional ,
Jul 10, 2020

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Please tell us your version and system and also the exact nature of the problem.

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Adobe Employee ,
Jul 18, 2020

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Hi there,

 

Sorry to hear about your experience. In addition to what Monika asked, please tell us since when you are not able to launch the app.

Do you get any error message?

You may try resetting preferences once and see if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

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