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problems after update

Advisor ,
Jul 06, 2020

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Updated Illustrator yesterday, didn't open it till this morning … the first time, opening it from a graphic in a FM file, it crashed before getting as far as displaying the graphic. The second time, opening Illustrator and then trying to open a graphic, it crashed again. Now it won't even launch. Any ideas? (of course, I can't give the version number because I can't open the program)

Adobe Community Professional
Correct answer by italosan | Adobe Community Professional

Hi, sorry you are having problems with Adobe Illustrator. Could you give us the characteristics of your computer? In addition, I recommend using Creative Cloud Cleaner Tool to uninstall the program and eliminate any corrupt files.

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problems after update

Advisor ,
Jul 06, 2020

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Updated Illustrator yesterday, didn't open it till this morning … the first time, opening it from a graphic in a FM file, it crashed before getting as far as displaying the graphic. The second time, opening Illustrator and then trying to open a graphic, it crashed again. Now it won't even launch. Any ideas? (of course, I can't give the version number because I can't open the program)

Adobe Community Professional
Correct answer by italosan | Adobe Community Professional

Hi, sorry you are having problems with Adobe Illustrator. Could you give us the characteristics of your computer? In addition, I recommend using Creative Cloud Cleaner Tool to uninstall the program and eliminate any corrupt files.

TOPICS
Performance

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58

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Jul 06, 2020 0
Adobe Community Professional ,
Jul 07, 2020

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Hi, sorry you are having problems with Adobe Illustrator. Could you give us the characteristics of your computer? In addition, I recommend using Creative Cloud Cleaner Tool to uninstall the program and eliminate any corrupt files.

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Jul 07, 2020 0
Advisor ,
Jul 07, 2020

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Thanks. I spent a while online with Adobe Support yesterday … first annoyance, I'm online with Adobe Support and the CC app says feebly "No Internet connection" :-} Managed to download and run the Cleaner, though I'm still a bit suspicious: the fact that it exists suggests to me there are known and recurrent problems. Now stuck at the stage of trying to reinstall the desktop app: could be firewall problems, but then how come I was able to install the recent upgrade without any problems? Corporate firewalls aren't exactly a new factor.

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Jul 07, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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Sep 07, 2020 0
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