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Problems saving ai. documents

New Here ,
Aug 17, 2020

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I've been having problem saving ai. documents for about 1 week. 

While saving my work, most documents, light or heavy, from the most simple artworks to complicated works the saving stops/stalls at around 90%. I've cleand everything i can clean, i've logged out of the other computer using the same account.

Any one knows how i can fix this problem?

Thank you

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Bug, How to, Performance

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Problems saving ai. documents

New Here ,
Aug 17, 2020

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I've been having problem saving ai. documents for about 1 week. 

While saving my work, most documents, light or heavy, from the most simple artworks to complicated works the saving stops/stalls at around 90%. I've cleand everything i can clean, i've logged out of the other computer using the same account.

Any one knows how i can fix this problem?

Thank you

Topics

Bug, How to, Performance

Views

34

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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Hi,

Did you try after resetting the Illustrator preferences. Please follow link for reset the preferences

https://community.adobe.com/t5/illustrator/how-to-reset-illustrator-preferences/td-p/10602277?page=1

 

https://helpx.adobe.com/in/illustrator/using/setting-preferences.html#:~:text=To%20restore%20prefere...

 

Let us know if that helps you.

 

Best regards

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Aug 17, 2020 0
Adobe Community Professional ,
Aug 17, 2020

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Is a printer installed, turned on and set as the default printer? Driver updated tothe current version? obsolete printers uninstalled?

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Aug 17, 2020 0
Adobe Employee ,
Aug 21, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS & Illustrator?

In addition to great suggestions above by Charu & Monika, I'd request disabling the "Optimize File Open and Save Time on Slow Networks (Beta)" under Preferences > File Handling & Clipboard. Let us know if it helps you out.

 

Regards,

Ashutosh

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Aug 21, 2020 0