problems with adobe programs and more with Illustrator, on my Macbook pro 16, I no longer know what

[#1]

Hello, I have had many problems on my macbook with adobe programs and more with illustrator, I don't know what to do anymore, please help me. When I open the program, everything is fine, but when I start to use it, my whole computer freezes, it shows a red screen, red stripes, everything freezes, I have to turn off the computer manually, I don't know what to do anymore, nor the support ones could help me and that I shared remote access to my computer they were managing my computer and could not solve the problem, this problem happens to me with the other adobe applications. I don't know what to do, I need help.

[#2]

Hello, I have had many problems on my macbook with adobe programs and more with illustrator, I don't know what to do anymore, please help me. When I open the program, everything is fine, but when I start to use it, my whole computer freezes, it shows a red screen, red stripes, everything freezes, I have to turn off the computer manually, I don't know what to do anymore, nor the support ones could help me and that I shared remote access to my computer they were managing my computer and could not solve the problem, this problem happens to me with the other adobe applications. I don't know what to do, I need help.

[#3]

There may be a problem with your graphics card.

Can you do the hardware test?

[#4]

friend I already did the test to the whole computer and I do not detect any failure

[#5 · Accepted solution]

The Macbook Pro 16" is famous in this forum.

Someone needs to have a lookat it.

You can try if Customer Care can fix something: https://helpx.adobe.com/contact.html

Or you can post these issues into Uservoice. Ans maybe the developers have some hints for you.

 http://illustrator.uservoice.com