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problems with adobe programs and more with Illustrator, on my Macbook pro 16, I no longer know what

New Here ,
Sep 13, 2020

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Hello, I have had many problems on my macbook with adobe programs and more with illustrator, I don't know what to do anymore, please help me. When I open the program, everything is fine, but when I start to use it, my whole computer freezes, it shows a red screen, red stripes, everything freezes, I have to turn off the computer manually, I don't know what to do anymore, nor the support ones could help me and that I shared remote access to my computer they were managing my computer and could not solve the problem, this problem happens to me with the other adobe applications. I don't know what to do, I need help.

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Draw and design, How to, Performance, Type

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problems with adobe programs and more with Illustrator, on my Macbook pro 16, I no longer know what

New Here ,
Sep 13, 2020

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Hello, I have had many problems on my macbook with adobe programs and more with illustrator, I don't know what to do anymore, please help me. When I open the program, everything is fine, but when I start to use it, my whole computer freezes, it shows a red screen, red stripes, everything freezes, I have to turn off the computer manually, I don't know what to do anymore, nor the support ones could help me and that I shared remote access to my computer they were managing my computer and could not solve the problem, this problem happens to me with the other adobe applications. I don't know what to do, I need help.

Topics

Draw and design, How to, Performance, Type

Views

49

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Adobe Community Professional ,
Sep 13, 2020

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There may be a problem with your graphics card.

Can you do the hardware test?

Graphic Designer Educator / PrePress Consultant

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New Here ,
Sep 13, 2020

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friend I already did the test to the whole computer and I do not detect any failure

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Adobe Community Professional ,
Sep 14, 2020

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The Macbook Pro 16" is famous in this forum.

Someone needs to have a lookat it.

You can try if Customer Care can fix something: https://helpx.adobe.com/contact.html

Or you can post these issues into Uservoice. Ans maybe the developers have some hints for you.

 http://illustrator.uservoice.com

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