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Problems with Illustrator

New Here ,
Apr 11, 2020

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I work on a Mac. Illustrator is very "buggy" and slow. When using tools they stick and will not release. So selection of menus or changing tools is almost impossible.

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Problems with Illustrator

New Here ,
Apr 11, 2020

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I work on a Mac. Illustrator is very "buggy" and slow. When using tools they stick and will not release. So selection of menus or changing tools is almost impossible.

Topics

Bug

Views

34

Likes

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Translate

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Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 14, 2020

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Hi Daryl,

 

Sorry to hear about your experience. Would you mind sharing some more details like:

1. Version of OS and Illustrator.

2. Does it happen with a specific tool/action?

3. Do you work on documents saved on a local drive or network?

 

All this information will help us understand the issue better and help you accordingly.

You may also try resetting the Illustrator preferences once. Please try following the steps on help article 

https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article. 
Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

 

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