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Program crashing evey few minutes

New Here ,
May 19, 2020

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Hi All,

I've recently been experiencing a record number of crashes with my Illustrator program running on Macbook Air on Mojave. 

 

I haven't been able to update to Catalina because of storage issues due to working from home. 

 

The issue has been that every time I open Illustrator to work on a file, no matter the file, the system freezes and either crashes Illustrator or causes my laptop to restart. I've already tried uninstalling and reinstalling the program in case there were program bugs. 

 

Let me know what you think! 

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Bug, Performance

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Program crashing evey few minutes

New Here ,
May 19, 2020

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Hi All,

I've recently been experiencing a record number of crashes with my Illustrator program running on Macbook Air on Mojave. 

 

I haven't been able to update to Catalina because of storage issues due to working from home. 

 

The issue has been that every time I open Illustrator to work on a file, no matter the file, the system freezes and either crashes Illustrator or causes my laptop to restart. I've already tried uninstalling and reinstalling the program in case there were program bugs. 

 

Let me know what you think! 

Topics

Bug, Performance

Views

133

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 19, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of Illustrator?
Also, please try resetting the Adobe Illustrator preferences. To do that, follow the instructions on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Let us know if it helps.

 

Regards,

Ashutosh

 

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