Proxima nova weights disappeared

Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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Hi all, in our company we're using Proxima nova on a regular basis. All of the sudden a couple of hours ago, the light, medium, black and bold are disabled with an asterisk. Only the regular semibold and extrabold are working.... Reactivation doesn't work, as well as turning on and off. In the attached image you can find 3 views - one of opening a file (syncing doesn't work), editing a file (the weights are just empty, marked with asterirsk) and the cc view showing some kind of red dot near those weights.

 

Any suggesting of what happend and how to fix it and get the fonts back

TOPICS
Activation billing and install, Bug, How to, Sync and storage, Type

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correct answers 1 Correct Answer

Community Beginner , Feb 21, 2021 Feb 21, 2021
Thanks guys, it was a strange error, but I deactivated and reactivated the fonts, and after a long while of loading - it worked. Probably a software clash etc.

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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Update - when clicking the arrow circle "reinstall font" in the adobe cc active fonts, it fails message : "unable to install font"

Is it forgood or temporary? How do I at least reproduce the logo from it ? (no outline version) 

An enigma

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Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

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For the original issue with installing the font please refer to the Adobe Fonts forum.

 

If the logo file has been saved "PDF compatible", then what you can do:

Create a new file.

Place (linked) the logo in it.

Object > Flatten transparency (check "Outline text")

 

Explanation: https://youtu.be/IpDh8Y7q8yE

Illustrator has a special way of saving native files. You should know this in order to be able to set the correct options and to recover some of your artwork...

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Community Beginner ,
Feb 21, 2021 Feb 21, 2021

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Thanks Monika - that's a good technique and helps a great deal to back up lost fonts.

 

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Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

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I have no problem activating those fonts.

Did you try to restart the CC app?

You may also ask it here:

https://community.adobe.com/t5/adobe-fonts/bd-p/fonts?page=1&sort=latest_replies&filter=all

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Community Beginner ,
Feb 21, 2021 Feb 21, 2021

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Thanks guys, it was a strange error, but I deactivated and reactivated the fonts, and after a long while of loading - it worked. Probably a software clash etc.

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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Or they had some free time during the weekend.

Good to hear it works now.

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