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"An Unknown Error has occured" in Ilustrator CC2019

New Here ,
Mar 19, 2020

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Hi There, 

 

I don't why my ai suffently not gonna work as when I create new file then pop a msg "An unkown error has occeured." Then when I press "ok" it pops another msg saying "Can't create a new illustration. The command was canceled."

 

I can't do anything for now. 😞

 

 

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"An Unknown Error has occured" in Ilustrator CC2019

New Here ,
Mar 19, 2020

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Hi There, 

 

I don't why my ai suffently not gonna work as when I create new file then pop a msg "An unkown error has occeured." Then when I press "ok" it pops another msg saying "Can't create a new illustration. The command was canceled."

 

I can't do anything for now. 😞

 

 

{Renamed by MOD}

 

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864

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Mar 19, 2020 0
Adobe Community Professional ,
Mar 19, 2020

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I've moved your post to the Illustrator forum.

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Mar 19, 2020 1
Adobe Community Professional ,
Mar 19, 2020

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Which system?

Did it ever work correctly?

Is there a printer connected and set up? If not, please set up a PDF printer.

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Mar 19, 2020 0
New Here ,
Mar 19, 2020

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Its Adobe illustrator CC 2019..

I can open the software. But when opened the ai then we can see the button of "Home", "Learn", "Create New..." and "Open". When press "Create New... " button then it shows "An unkown error has occeured." Then when I press "ok" it pops another msg saying "Can't create a new illustration. The command was canceled." 

 

Think I did the right process but the software not working and I even can't set up the printer at the Ai software internally.. 

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Mar 19, 2020 0
Adobe Employee ,
Mar 20, 2020

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Hi there,

 

Sorry to hear about your experience. Please try resetting the preferences of Illustrator once. Follow instructions using help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if it helps.

 

Regards,

Ashutosh

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Mar 20, 2020 0
Explorer ,
Sep 25, 2020

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Happened to me today with Illustratotr CC2018. Deleting preferences did nothing, had to update to latest Illustrator, which did fix the issue.

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Sep 25, 2020 0