"An unknown error has occurred" when saving a file on latest Illustrator v25.2

New Here ,
Feb 25, 2021 Feb 25, 2021

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Hi someone just sent me a .AI file to make a tiny edit on - I have never use AI before but its in my subscription so I downloaded it - made the tiny change and can't save it !  The error message I get is simply "An unknown error has occurred" - I have tried all the logical things like changing drives and changing file formats but still it doesn't work - any ideas ??

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Adobe Community Professional , Feb 25, 2021 Feb 25, 2021
You could try and disable the "Save in Background" setting in the preferences.

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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Do you have a printer connected, set up as the default printer and turned on? Illustrator looks for a printer when saving. If it doesn't find one, it might act funky.

Also: does the file path and/or file name contain special characters? There are a couple that Illustrator doesn't particularly like.

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Thanks for the response.

 

Yes I do have a default HP Laser printer and the file name is just fb.ai trying to save to my c: drive and then network drive - nothing works. 

 

I really don't know where to start in trying to solve it as the message isn't really very helpful.

 

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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You could try and disable the "Save in Background" setting in the preferences.

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New Here ,
Feb 25, 2021 Feb 25, 2021

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That did it !  Thanks - You are a star !

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