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"Create new" button in Illustrator CC 2020 Start Screen not working

New Here ,
Mar 03, 2020

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I'm on a Macbook Pro, Mojave version 10.14.6. Running Illustrator CC 2020, version 24.0.3. 

 

When I click "Create new" from the start screen, nothing happens. No error message, just ... nothing happens. I can click "Open," and open an existing document. I can double-click on the template options and create a new file that way. But "Create new" button doesn't work. 

 

I have already deleted caches and preferences in /Library/Application Support/Adobe/, /Library/Caches, and /Library/Preferences. I have already tried uninstalling and reinstalling. 

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"Create new" button in Illustrator CC 2020 Start Screen not working

New Here ,
Mar 03, 2020

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I'm on a Macbook Pro, Mojave version 10.14.6. Running Illustrator CC 2020, version 24.0.3. 

 

When I click "Create new" from the start screen, nothing happens. No error message, just ... nothing happens. I can click "Open," and open an existing document. I can double-click on the template options and create a new file that way. But "Create new" button doesn't work. 

 

I have already deleted caches and preferences in /Library/Application Support/Adobe/, /Library/Caches, and /Library/Preferences. I have already tried uninstalling and reinstalling. 

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227

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Mar 03, 2020 0
Adobe Employee ,
Mar 04, 2020

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Hi there,

 

Sorry to hear about your experience. I'd recommend contacting Adobe live support via chat on https://helpx.adobe.com/support.html
Click on chat icon at bottom right corner to begin conversation. Support theam there will be able to perform remote troubleshooting on your machine and help you out accordingly. Hope it helps.

 

Regards,

Ashutosh 

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Mar 04, 2020 0
New Here ,
Nov 03, 2020

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Hey man! I have the same problem with Adobe Illustrator 2020. Did you find a solution on how to fix it? 

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Nov 03, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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As Ashutosh suggested, contact support.

As a workaround, try to check: Preferences > Use legacy "File New" interface.

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Nov 04, 2020 0
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